Not always the site of the gambling club functions smoothly and uninterruptedly. Sometimes there are problems of technical nature: pages, tabs do not open, the game does not load, buttons do not work. Tech support 1win Casino is designed to assist visitors to the portal, which were not able to cope with any difficulty on their own. The correction of problems in the site - this is not the only problem that the administration of the online portal. The support operators also answer questions and give advice on promotions and bonuses.
Ways to contact the technical support of 1win Casino on the official site
Operators helpdesk answer questions around the clock, 7 days a week. The administration of the online service has no breaks and weekends. Therefore, visitors of the portal can ask for help at any time. To contact the technical support operator the user can:
- by calling the contact phone number;
- by starting a dialog in the live chat window;
- by writing a letter to the e-mail address of the gambling club.
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The algorithm is the same in the computer browser and mobile version.
On the website of the casino in the “Contact Us” section there are two phone numbers to contact. The first - for all players call is free. The second - the international format. It can contact users from other countries. The administration of the portal warns that the phone call in international format is paid and offers the customers function “Call via the browser.
Algorithm of actions:
- At the bottom of the portal page click “Call customer support”.
- Choose “Contact via a browser”.
In this case the client does not have to pay for the call.
You can contact 1win Casino support team directly from the online service website:
- Find the blue button with the image of a dialog at the bottom of the portal page and click on it.
- In the window that opens, ask a question.
After 1-2 minutes a free manager will connect and give an answer to solve the problem. Online help button can always use the visitor of the site, even during the game. If later the client of the club needs to refer to the response of the support, he is entitled to download and save the history of chat on his computer or phone. Also, if it is necessary to solve the issue, users can attach files with screenshots or documents in the online chat.
Serious problems that require a more detailed answer are usually solved by email. This method of communication is also used by players who prefer written communication. You need:
- Login to your email.
- Click on “Write a letter”.
- In the “To” window, enter the website address - you can see it in the “Contacts” section.
- Below describe the problem or ask a question in detail, attach screenshots or files with documents if necessary.
- Specify the contact information.
- Click on the “Send” button.
Within 48 hours a reply will come to the specified address. In order that the correspondence between the player and the support manager is not delayed, it is recommended to specify the subject of the letter in the title. For example: problems with verification, lost access to the account, etc.
For communication it is necessary to use the e-mail address to which the account was registered.
Problems resolved by the support service
Support managers will help to cope with any situations that are within their competence: with technical problems, financial transactions. You can contact them for help if:
- pages, tabs, control buttons and other elements are not opening or working;
- There are problems during the loading and installation of the application to your computer or mobile phone running Android or iOS;
- the user cannot make a deposit, there is no money on the balance, but the bank card is charged;
- there are problems with the verification of the account, files with documents are not attached or photos are displayed incorrectly;
- the visitor of the club can’t change the personal information in the personal cabinet;
- the winnings were deducted from the account, but the money did not come to the bank card or e-wallet;
- the conditions of activation of the gift voucher, rewards and other promotional offers are not clear;
- The requirements for the vager have been met, but the money has not been transferred from the bonus balance to the principal balance;
- it is impossible to place a bet;
- there is no Internet connection to the dealer in the Live section;
- the promotion bonus is not credited;
- problems with authorization on the site and much more.
Before contacting the support team, the player is advised to study the FAQ section of the site. As a rule, it contains answers to more than half of the questions.