1win Casino support is designed to assist visitors who could not handle difficulties on their own. Support operators also answer questions and provide consultations regarding promotions and bonuses.
Ways to Contact 1win Casino Support on the Official Website
Support operators work around the clock, 7 days a week, without breaks or holidays. Users can seek help at any time. You can contact the support operator in the following ways:
- Call the contact phone number;
- Start a conversation in the live chat window;
- Write an email to the casino’s email address;
- VIP users receive support through any communication channel.
The algorithm of actions is the same in the browser on a computer and the mobile version.
Hotline
The casino website’s “Contacts” section provides several phone numbers for all countries of presence. Clients can also use the “Call through browser” function:
- At the bottom of the page, click “Call support.”
- Choose “Contact through browser.”
In this case, there is no need to pay for the call.
Online Chat
You can contact 1win Casino support directly from the website:
- At the bottom of the page, find the blue button with a dialogue icon and click on it.
- In the opened window, ask your question.
A manager will connect within a few seconds and provide an answer.
Serious issues requiring a detailed response are resolved via email. This method is also suitable for players who prefer written communication. You need to:
- Log into your email.
- Click “Compose” to write a new email.
- Enter the website address in the “To” field (the address can be found in the contacts).
- Describe the problem or ask a question in detail, attaching screenshots or documents if necessary.
- Provide contact details.
- Click the “Send” button.
To avoid delays in correspondence, specify the subject of the email, for example: verification issues, lost access to account, etc.
Use the email address registered to your account for correspondence.
Issues Resolved by the Support Service
Support managers help with various issues, including technical problems and financial operations. Contact them if:
- Website pages do not open, or control buttons do not work;
- There are problems downloading and installing the application on a computer or phone;
- The user cannot make a deposit, or the money has not been credited to the balance;
- Account verification issues, documents not attaching;
- Unable to change personal information in the Personal Account;
- The winnings have been deducted from the account, but the money has not been credited to the card or e-wallet;
- Voucher activation, bonus conditions are unclear;
- The wagering requirement has been met, but the money has not been transferred to the main balance;
- Unable to place a bet;
- Internet connection issues with the dealer in the Live section;
- Promotional rewards have not been credited;
- Issues with site login;
- And much more.
Before contacting support, it is recommended to review the FAQ section, where most questions are answered.